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Additional Complaint Information
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
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